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La Cave Éclairée is a Limited Liability Company with a share capital of €1,000, whose registered office is located at 87 rue du théâtre, 75015 PARIS.
The company, whose legal representative is Mr. Maxime AZOULAY, is registered with the Paris Trade and Companies Register under number 894 424 217.
Intra-community VAT: FR75894424217
Publication Director: Maxime AZOULAY
The general terms and conditions as presented herein apply to any purchase made from the company LA CAVE ÉCLAIRÉE on its online store via the website www.lacave-eclairee.fr or by telephone.To learn about the terms and conditions of their order, the customer can click at any time, even before placing an order, on "General Terms and Conditions of Sale".
Placing an order implies the customer's full and unconditional acceptance of the various clauses presented in these GTC. Only a written agreement stipulating special conditions between both parties may be accepted; otherwise, these conditions as presented are automatically applicable to the contractual relationship existing between the Customer and the company LA CAVE ÉCLAIRÉE
The customer declares, before confirming their order, that they have accepted these GTC and, consequently, fully adhere to them.
Orders can be placed on the website www.lacave-eclairee.fr or by phone with an officially employed representative of the company La Cave Éclairée.
For orders placed on the website, the customer creates a cart by selecting the number of products they wish to purchase. Once their selection is made, the customer confirms their cart as well as their payment method.
By proceeding with the payment of the products, the orders then become final and the customer also thereby accepts the GTC of La Cave Éclairée.
LA CAVE ÉCLAIRÉE is entitled to require the customer to provide proof of identity and address (K-bis extract, intra-community VAT number for legal entities) to validate the order.In the event of refusal by the client or non-compliance of the documents, LA CAVE ÉCLAIRÉE may refuse and cancel the order. Similarly, if the client does not wish to submit to this verification, the order may be cancelled.
LA CAVE ÉCLAIRÉE is also entitled to cancel certain orders if it considers that they present various anomalies and irregularities (doubts about the client's identity, identity theft, creation of irregular accounts, etc.).
At the client's request, an invoice may be sent to them by email or to their billing address. An order confirmation is sent by email.
In accordance with the terms of Law No. 80 336 of May 1, 1980, relating to retention of title, the products remain the property of LA CAVE ÉCLAIRÉE until full payment of the invoices.
The customer becomes the owner and responsible for the items upon delivery, with the transfer of possession constituting a transfer of risk.
A: Payment Methods:
Payment for products can be made by check, bank transfer, or credit card. In the case of payment by check or bank transfer, La Cave Éclairée will ship the order once the amount has been credited to its bank account.
Credit Cards:
Cards bearing the CB, VISA, EUROCARD, MASTERCARD, or AMERICAN EXPRESS logos are accepted.
Checks:
Checks in Euros (€) and domiciled in France only. These must be made payable to LA CAVE ÉCLAIRÉE at the following address: 87 rue du théâtre, 75015 PARIS.
Due to outstanding payments, LA CAVE ÉCLAIRÉE may request additional information from its client before accepting payment by check.
Bank transfer:
Transfer order to the following bank account:
BOURSOBANK - LA CAVE ÉCLAIRÉE
IBAN: FR76 4061 8804 6600 0408 5685 565
BIC/SWIFT: BOUS FRPP XXX
B: PRICE:
Prices are expressed in Euros (€) and displayed inclusive of all taxes (French VAT and all other applicable taxes). Prices may vary depending on the country of delivery.
The price indicated on the product sheets is shown excluding shipping costs. For the same product, the price may vary depending on the quantities selected. The shipping cost varies according to the delivery method chosen by the customer, the quantity selected by the customer, and the country of delivery. The applicable delivery rates at the time of order are available on the website.
The company LA CAVE ÉCLAIRÉE reserves the right to modify its sales prices at any time.
All promotional operations (vouchers, discount coupons, partner discounts, etc.) are limited to one person per household and per operation. LA CAVE ÉCLAIRÉE reserves the right to refuse orders that do not meet this criterion.
National delivery: Upon receipt of payment for the order, LA CAVE ÉCLAIRÉE initiates the shipping process. The delivery of the ordered items is made to the address provided by the customer. The information provided by the customer is binding. In the event of an error or lack of information resulting in a failed or absent delivery, the company LA CAVE ÉCLAIRÉE cannot be held responsible. In the case of a return due to an incomplete address, the customer will have the option either to modify their address and have the goods reshipped at their own expense for the new shipping costs, or to be refunded for the order with the initial shipping costs deducted.
Community delivery: For customers wishing to have their order delivered to a country where LA CAVE ÉCLAIRÉE is able to deliver, under the same conditions as a national delivery, the company LA CAVE ÉCLAIRÉE is also responsible for the shipment of its products and the same conditions apply.
The company LA CAVE ÉCLAIRÉE undertakes to do everything possible to deliver the ordered products as quickly as possible. The delivery times vary depending on the chosen delivery method and the destination country of the goods.
Please note that the delivery times indicated when placing the order on the website are expressed in business days, are estimates, and should be understood as AFTER SHIPPING of the order.
Pick-up point: shipped within 48 hours maximum, delivery within 1 to 3 business days for mainland France, Monday to Friday
Standard home delivery: shipped within 48 hours maximum with:
-Delivery within 1 to 3 business days for mainland France as well as for Germany, Belgium, Luxembourg, the Netherlands, Spain, and Italy.
-Delivery within 2 to 5 business days for Austria, Denmark, Ireland, Hungary, Portugal, Poland, Czech Republic, Slovakia, and Slovenia.
-Delivery within 3 to 7 business days for Bulgaria, Greece, Estonia, Finland, Latvia, Lithuania, and Romania.
Express home delivery: shipped within 24h and delivered the next business day in mainland France from Monday to Friday before 6 PM.
On-site pickup: Order available within 24h with pickup possible from Monday to Friday from 7 AM to 3:30 PM at the following address: 34 route de Longjumeau, Lot n°17, 91380 Chilly-Mazarin.
ATTENTION: IN CASE OF DAMAGE OR BREAKAGE
IMPORTANT: the carrier is responsible for the integrity of the package during delivery. It is the customer's responsibility to check the contents of the package upon receipt and to make specific and justified reservations stating the damage, if any, by writing them on the delivery slip or the electronic device provided by the carrier. The customer also has the option to refuse the package if its integrity has not been preserved.
In all cases, the customer must notify the company LA CAVE ÉCLAIRÉE within 48 hours maximum after receipt of the package by email at the address maxime@lacave-eclairee.fr or by phone at 06.88.20.55.65 .
If all the above conditions are met, the company LA CAVE ÉCLAIRÉE undertakes to offer the customer a credit note or a refund to the affected customer, as well as a reshipment of the goods if requested by the customer.
In the event of an out of stock on an ordered product, LA CAVE ÉCLAIRÉE undertakes to inform its customers as soon as possible and will offer them various alternatives:
-Replacement of the out-of-stock product with the next vintage or with an equivalent or higher quality product under the same pricing conditions.
-Refund of the unavailable product(s) or the entire order, according to the customer's choice.
In the event of a temporary stockout, the customer will be offered the choice to wait until the restocking date that will be indicated to them. The customer will have the option to accept and wait to receive their entire order, request a partial or full cancellation of their order.
All promotional offers presented on the www.lacave-eclairee.fr website are subject to specific conditions. Indeed, these operations may be limited by duration, stock, availability, or quantity. At the end of the offer, product prices may change.As a result, the customer benefits from this offer for a period of time, and once this period has expired, LA CAVE ÉCLAIRÉE cannot commit to offering the same benefits to the customer on another future order.
Conditions
The customer is authorized to withdraw from this contract without giving any reason within a period of 14 days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the goods.
To exercise this right of withdrawal, the customer must notify to LA CAVE ÉCLAIRÉE their decision to withdraw by means of an unambiguous statement (for example, by email or letter sent by post).
Effects of withdrawal
In the event of withdrawal from this contract, LA CAVE ÉCLAIRÉE undertakes to refund all payments received from the customer, including delivery costs (with the exception of additional costs arising from the fact that the customer has chosen a delivery method other than the least expensive standard delivery method we offer), without undue delay and at the latest within fourteen days from the day on which LA CAVE ÉCLAIRÉE is informed of the customer's decision to withdraw from this contract.
We will proceed with the refund using the same means of payment that the customer used for the initial transaction, unless expressly agreed otherwise between both parties. The refund will not incur any fees for the customer.The latter may be deferred until we have received the item or until the customer has provided proof of shipment of the item, whichever occurs first.
The customer must return the item in person or send it back to the following address: SOCIÉTÉ MCL - FOR THE ATTENTION OF LA CAVE ÉCLAIRÉE – 34 ROUTE DE LONGJUMEAU, LOT N°17, 91380 CHILLY-MAZARIN without undue delay and, in any case, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to be met if you return the item before the fourteen-day period has expired.
The cost of returning the items shall be borne by LA CAVE ÉCLAIRÉE if all the above conditions are met.
The customer's liability is only incurred with respect to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods. In the event that certain products have been opened or consumed, LA CAVE ÉCLAIRÉE reserves the right to deduct these products from the refund made to the buyer.
Consumer Mediation Service:
Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.
In the event of an unresolved dispute between the Professional and the Consumer, the consumer has the option of referring the matter to the consumer mediator. Before referring the matter to the consumer mediator, the consumer must have already attempted to resolve the dispute directly with the professional by means of a written complaint or have made a complaint in accordance with the terms of the contract concluded with the professional.
Consumer mediation is an out-of-court settlement of consumer disputes.
If the conditions are met, consumer mediation will take place according to a specific process and in accordance with the applicable regulations.
To contact the consumer mediator: MEDIATION – LIVING BETTER TOGETHER Website address: www.mediation-living-better-ensemble.fr
Mediator's address: 465 avenue de la Libération 54 000 NANCY
Important : Never send defective, disputed, or refundable items to the consumer mediator. Never send original documents to the consumer mediator; please make photocopies.
European online dispute resolution platform:
https://consumer-redress.ec.europa.eu/index_fr
Fraud and chargeback
In the event of a fraudulent order (credit card theft, bank data theft, etc.), the customer may request a refund from their bank.The latter may then request a chargeback from LA CAVE ECLAIREE.
In the event that LA CAVE ECLAIREE is able to prove the proper delivery of the order with an official order tracking document, the client's bank will not be able to hold LA CAVE ECLAIREE responsible for the fraud.
Consequently, the initiated chargeback must be closed in favor of LA CAVE ECLAIREE and no amount of money may be withdrawn from the company, whether from its bank account or via Shopify.
In the event that LA CAVE ECLAIREE is not able to prove the proper delivery of the order, the chargeback may then be closed in favor of the client and LA CAVE ECLAIREE will refund the order amount to the client's bank.
Applicable Law and Jurisdiction
These general terms and conditions of sale are governed by French law. If any of the clauses of these terms are found to be null and void, this will not affect the validity or enforcement of these terms. In the event of a persistent disagreement regarding these terms and in the absence of an amicable agreement, any dispute will fall under the jurisdiction of the competent French courts.
Refund Timeframes
In the event of a refund following a dispute, we undertake to reimburse you the amount agreed with our customer service without undue delay and at the latest within fourteen days from the day you have agreed in writing to this refund with our customer service. In the event of a refund following the return of merchandise, we may withhold the refund until we have received the merchandise or until you have provided proof of shipment of the returned merchandise, whichever occurs first. For refunds by credit card, please note that interbank processing times may delay the actual credit to your account by a few days.
The provisions of the Public Health Code regarding the sale of alcohol to minors have been amended in Article 93 of the HPST law. The sale of alcohol is prohibited to persons under 18 years of age.
When registering, the customer must acknowledge that they are of legal age. Furthermore, with each order, upon validation and before payment, the customer, by accepting these present Terms and Conditions, will acknowledge again their legal age. Article 11: Data Protection The site - is subject to a declaration to the CNIL. In accordance with Law No. 78-17 of January 6, 1978, relating to Information Technology, Files, and Civil Liberties, you have the right to access, rectify, and delete personal data concerning you and processed under the responsibility of LA CAVE ÉCLAIRÉE. You can exercise this right by contacting us by mail or email. This site is subject to a declaration to the CNIL.
In order to meet customer needs and ensure optimal remote service, the company LA CAVE ÉCLAIRÉE is required to record certain personal data (last name, first name, address). This information is intended exclusively for LA CAVE ÉCLAIRÉE.
Credit card payments are secured by an online payment system compliant with SSL standards. Furthermore, all banking information you provide to us during your online purchase is neither stored nor visible on the Internet. LA CAVE ÉCLAIRÉE guarantees the confidentiality of your data.
The photos and illustrations used on the site are non-contractual. The images and photographs are the exclusive property of LA CAVE ÉCLAIRÉE and are not royalty-free.
ALCOHOL ABUSE IS DANGEROUS FOR YOUR HEALTH, CONSUME IN MODERATION.