Privacy Policy

This privacy policy explains how La Cave Éclairée (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on lacave-eclairee.fr (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you", "your", and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this privacy policy from time to time, notably to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term « personal information », we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our Services may include :

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer service information including the information you choose to include in your communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as :

• Companies that support our Site and Services, such as Shopify.

• Our payment processing entities, which collect payment information (e.g. bank account information, credit or debit card, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, for the purpose of executing the contract we have entered into with you.

• When you visit our Site, open or click on the emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Website and Third-Party Links.

How We Use Your Personal Information

• Provision of Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating possible returns and exchanges, as well as other features and functionalities related to your account.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.

• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.

• Communicate with you and improve the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you according to Art. 6 (1) (f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies using your browser controls.Please keep in mind that deleting or blocking cookies may impair your user experience and cause certain Services, including some features and general functionalities, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, for legitimate purposes, and for other reasons subject to this privacy policy. This may include, but is not limited to :

• Vendors or other third parties who perform services on our behalf (e. g.IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).

• Business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you ask us to disclose or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or within our group of companies, in our legitimate interest of running a successful business.

• As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections “How we collect and use your personal information” and “How we disclose personal information" :

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in any public area of the Services, that content will be public and accessible to everyone.

We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of said third-party platforms, without any limitation on how we or a third party may use it. The inclusion of such links does not, in itself, imply an endorsement of the content of said platforms or of their owners or operators, except in situations stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this privacy policy, we do not knowingly “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable and we cannot guarantee “absolute security". In addition, any information you send to us may not be secure during its transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on your place of residence, you may be entitled to all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases deny your request as permitted by law.

• Right of access/knowledge : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right of deletion : You may have the right to request that we delete the personal information we hold about you.

• Right of correction : You may have the right to request that we correct the personal information we hold about you.

• Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.

• Withdrawal of consent : Where we rely on your consent to process your personal information, you may have the right to withdraw such consent.

• Appeal : You may have the right to appeal our decision if we refuse to process your request.You can do this by replying directly to our refusal.

• Communication Preferences Management : We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.

Claims

If you have any claims regarding the way we handle your personal information, please contact us using the contact details provided below. If our response to your claim does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your claim with your local data protection authority. For the EEA, you will find a list of the supervisory authorities responsible for data protection here.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information is also processed by employees and by third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is made to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or email us at maxime@lacave-eclairee.fr ou contact us at 34 Route de Longjumeau, Lot n°17, 91380 Chilly-Mazarin, France.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.