Delivery & return


Delivery & shipping costs

✔️ Delivery is free for purchases over €500 for any order delivered in mainland France.
    ✔️ Home delivery is free for purchases over €90 for the 7th, 8th, 15th, and 16th districts of Paris.

    tableau prix livraison et retrait la cave éclairée

     

    DELIVERY TIMES

    The company LA CAVE ÉCLAIRÉE is committed to making every effort to deliver the ordered products as quickly as possible. Delivery times vary depending on the chosen delivery method and the destination country of the goods.

    It should be noted that the timeframes mentioned when placing the order on the site are estimates and should be understood as AFTER THE DISPATCH  of the order.

     

    Pickup point: dispatch within a maximum of 48 hours, delivery within 1 to 3 business days, Monday to Friday before 6 PM.

    Standard home delivery : dispatch within a maximum of 48 hours for all orders.

    -Delivery within 1 to 3 business days for mainland France as well as Germany, Belgium, Luxembourg, the Netherlands, Spain, and Italy.

    -Delivery within 2 to 5 business days for Austria, Denmark, Ireland, Hungary, Portugal, Poland, Czech Republic, Slovakia, and Slovenia.

    -Delivery within 3 to 7 business days for Bulgaria, Greece, Estonia, Finland, Latvia, Lithuania, and Romania.

    Express home delivery : shipped within 24h and delivered the next business day from Monday to Friday before 6 PM. 

    On-site pickup : Order available within 24h with pickup possible from Monday to Friday from 9 AM to 1 PM and from 2 PM to 6 PM (5 PM on Friday).





    IN CASE OF DAMAGE OR BREAKAGE:

    The carrier is responsible for the integrity of the package during delivery. It is the customer's responsibility to check the contents of the package upon receipt and to make specific and justified reservations stating the damage, if any, by noting them on the delivery slip or the electronic device provided by the carrier. The customer also has the option to refuse the package if its integrity has not been preserved.


    In any case, the customer must notify the company LA CAVE ÉCLAIRÉE within 48 hours maximum after receiving the package by email at the address maxime@lacave-eclairee.fr ou or by phone at 06.88.20.55.65.


    If all the previous conditions are met, the company LA CAVE ÉCLAIRÉE commits to offering the customer a credit or a refund to the affected customer as well as a reshipment of the goods if desired by the customer.

     

    Return

    You have the right to withdraw from this contract without giving any reason within 14 days after the day on which you, or a third party designated by you, physically take possession of the goods ordered following delivery by the carrier.

    To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (email, phone call).

    Effects of withdrawal :

    In the event of your withdrawal from this contract, a return label will be sent to you, which must be affixed to your package.Furthermore, we will reimburse you for all payments received from you, including delivery costs (except for additional costs arising from your choice, if applicable, of a delivery method other than the least expensive standard delivery method we offer) without undue delay and no later than fourteen days from the day we are informed of your decision to withdraw from this contract.

    We will proceed with the reimbursement using the same payment method you used for the initial transaction, unless you expressly agree to a different method. This reimbursement will not incur any fees for you.We may defer the refund until we have received the item or until you have provided proof of shipment of the item, whichever is the earliest.

    You must return the item in person or send it back to us at the address: ATTENTION OF LA CAVE ÉCLAIRÉE – COMPANY iCAVE - 5 CHEMIN DES MONTQUARTIERS – 92130 ISSY-LES-MOULINEAUX. This return must be made without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is deemed to be met if you send back the item before the fourteen-day period expires.

    Your liability is only engaged with respect to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods. In the event that certain products have been opened or consumed, LA CAVE ÉCLAIRÉE will have the right to deduct these products from the refund made to the buyer.